Cancellation Policy

Cancellation Policy 

Please read our Cancellation Policy carefully and we will be able to help with any questions you may have about your experience.

Once you have booked a workshop experience with us it means that we have reserved time for you.

Cancellations made within 1 month or less before a workshop will be non-refundable. 

We reserve the right to 100% of the course fee for any No-shows. 

There will be an option to reschedule subject to availability. 

If successful in replacing the booking, we will contact you to rebook. 

There's also an option to transfer the experience to someone else if we can't backfill within our Cancellation Policy. 

You can check our available workshops below as we have many different experiences to offer! 

Please contact us directly is your cancellation is Covid Related. We will need to see a positive test result. It's important to refer to our cancellation policy for advice on cancelling. 

For more information on Covid, you can see the information below: 

Symptoms of COVID-19

COVID-19 symptoms can include:

  • a high temperature or shivering (chills) – a high temperature means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours
  • a loss or change to your sense of smell or taste
  • shortness of breath
  • feeling tired or exhausted
  • an aching body
  • a headache
  • a sore throat
  • a blocked or runny nose
  • loss of appetite
  • diarrhoea
  • feeling sick or being sick

The symptoms are very similar to symptoms of other illnesses, such as colds and flu.

Most people feel better within a few days or weeks of their first COVID-19 symptoms and make a full recovery within 12 weeks. For some people, it can be a more serious illness and their symptoms can last longer.

What to do if you have symptoms of COVID-19

You may be able to look after yourself at home if you have COVID-19 or symptoms of COVID-19.

Try to stay at home and avoid contact with other people if you or your child have symptoms and either:

  • have a high temperature
  • do not feel well enough to go to work, school, childcare, or do your normal activities

You can go back to your normal activities when you feel better or do not have a high temperature.

If your child has mild symptoms such as a runny nose, sore throat or mild cough, and they feel well enough, they can go to school or childcare.


The Clay Academy Logo Cancellation Policy